If you or your organization is looking for a quick and reliable method of mass communication or notification, then incident management systems are what you are looking for. Effective incident management systems can send email and/or message notifications, on top of having proper management of roles and responsibilities. These systems can be setup to allow a group of key individuals the ability to send out the mass alerts. One of the key uses for these systems are for organizations that have offices in high risk countries and need a system to inform all staff of any emergency situations.

Emergency communication system are used for public safety systems such as those used for 911 and for campuses. These systems are also known as public safety answering point (PSAP) and run on standard personal computers. The fact that they run on personal computers means that the agents will find it very easy to use as they all familiar with standard windows based pc’s.

These are just a couple of the types of call center and messaging solutions available in the market. There are many more, such as nurse call systems etc that facilitate communications from one party to another. Organizations have many requirements and some if not all will require a call center product in some form.